Return & Refund Policy
Updated at 30th October 2022
1. Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
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• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to SS Bamboowala Private Limited, having Regd. Address at 79, 1st Floor, 1st Crossing, Ramnagar Road No. 7 (Middle), Agartala, Tripura, 799002, India, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the The Bamboowala Store Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit The Bamboowala Store and use the services.
• Service: refers to the service provided by "The Bamboowala Store" which can be accessed via this URL: https://thebamboowala.com as described in the relative terms (if available) and on this platform.
• Website: SS Bamboowala Private Limited's site, which can be accessed via this URL: https://thebamboowala.com/
• You: a person or entity that is registered with The Bamboowala Store to use the Services.
2. Return & Refund Policy
Thanks for shopping at The Bamboowala Store. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at The Bamboowala Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at The Bamboowala Store, you agree to the terms set forth below along with Policy. If there’s something wrong with the thing you bought, or if you are not happy with it, you have 1 week (7 Days) to claim a "Return & Refund" or "Replacement" of your Order.
Of these 7 Days, first 2 Days i.e. first 48 Hours from Date & Time of Delivery, "No Question Asked" Replacement or Return & Refund Policy can be exercised by You, after which "Return & Refund" or "Replacement" depends on the situation, consideration by the company &/or mutual discussion.
If you would like to return a product, the only way would be if you follow the next guidelines:
• The package needs to come back with the original receipt of the purchase.
3. Refunds
We put all possible efforts to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
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We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that The Bamboowala Store is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
4. Shipping
The Bamboowala Store is responsible for all shipping costs. Every returning shipping is paid by The Bamboowala Store, even if the item didn’t have "free shipping" in the first place.
5. Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
6. Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
7. Contact Us
Don't hesitate to contact us if you have any questions regarding this Disclaimer.
• Via Email: hello@thebamboowala.store
• Via Call/WhatsApp Number: +91 - 81 0932 0932
• Via this Link: https://thebamboowala.com/contact
• Via this Address: 79, 1st Floor, 1st Crossing, Ramnagar Road No. 7 (Middle), Agartala, Tripura, 799002, India